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WEB SALES CONDITIONS

Nutrition Chefs, SL , hereinafter the administrator of the website, through its WEBSITE www.fortianutrition.com , makes available to the USER / CLIENT its online store where to buy items of its brand FORTIA .

Due to the content and purpose of the WEBSITE , people who want to purchase the products offered on this website must register in the form of USER / CLIENT , completing the REGISTRATION form. Your data will be incorporated into an automated file for your protection, as stated in the Royal Decree-Law, of July 27, for the adaptation of Spanish law to EU regulations, for the application of, article, 13, of General Data Protection Regulation-EU-2016/679, of the Parliament and Council of Europe, of, April 27, 2016, and the LOPD-3/2018, of guarantee of digital rights, the Law applicable to Electronic Commerce, 34/2002, LSSI-CE, Royal Decree, 1906/1999, Telephone or Electronic Procurement and Law 26/1984, of July 19, Defense of Consumers and Users.

In accordance with article 6, section f, of the GDPR-EU-2016/679, and the LOPD-3/2018 guarantee of digital rights, in its article 7 which sets out the interests or fundamental rights and freedoms of the interested in requiring the protection of your personal data; in particular, when the interested party is a child under 14 years old, who cannot give his consent for an online store to collect his personal data, being his legal representatives (parents or guardians) who can do so in his name, except when the minor has At least 16 years, your consent will be lawful.

1. WEB CONTENT INFORMATION.

The WEBSITE www.fortianutrition.com , of which he is the administrator, Nutrition Chefs, SL , hereinafter FORTIA , is dedicated to the manufacture, distribution and sale of food products for sports, and products related to this sector.

FOLLOW UP ORDER : You can check the tracking of orders placed by registering with the customer password in the section of MY ORDERS .

For, FORTIA , each user of this website is a potential customer who deserves that our products meet their expectations.

2. PRODUCT PRICES.

The exposed prices indicated through the WEBSITE , include VAT on all its products; and, the shipping price will be marked by the delivery address of the order, according to the price table in point 9. SHIPPING PRICE.

3. ORDER FORMALIZATION

Once the order is formalized, that is, with the acceptance of the conditions of sale and conditions of use , and the confirmation of purchase process in the MY CART section, the administrator of the website www.fortianutrition.com , will send an email to the USER / CLIENT electronic confirming the details of the products purchased.

4. PAYMENT METHOD.

The USER / CUSTOMER will pay the amount at the time the order is placed.
The USER / CUSTOMER , must pay the amount corresponding to your order by BANK CARD or BANK TRANSFER .
The USER / CLIENT must notify the administrator of the website of any improper or fraudulent charges on the card used for payments, by email or by telephone, in the shortest possible time for the administrator can make the necessary steps.

5. PLACE OF DELIVERY, DEADLINES AND LOSSES:

Delivery times will be depending on the distance, by courier as described in the description of each product, although a delay in supply will not be a penalty.

The administrator of the website will not be responsible for errors caused in the delivery when the delivery address entered by the USER / CUSTOMER , in the order form does not conform to reality or have been omitted.

Deadlines may vary for logistical reasons or force majeure. In cases of delays in deliveries, the administrator of the website will inform the USER / CUSTOMER , as soon as he becomes aware of them.

Each delivery is considered made from the moment in which the courier agency makes the product available to the USER / CLIENT , which is materialized through the control system used by the company of transport.

Delays in delivery will not be considered, those cases in which the order has been made available to the USER / CUSTOMER , by the carrier, within the deadline, and that has not been delivered for reasons attributable to the USER / CUSTOMER .

5.1. DELIVERY DATA, UNFORGETTABLE DELIVERIES AND LOSS OF THE PRODUCT.

If at the time of delivery the USER / CUSTOMER is absent, the carrier will leave a receipt indicating how to proceed to arrange the delivery. The administrator of the website has contracted as part of the courier delivery service, performing a series of follow-up actions, aimed at ensuring that delivery occurs.

If after 4 days, after delivery of the order has not been delivered, the USER / CLIENT must contact the administrator of the website.

In the event that the USER / CLIENT does not proceed like this, after 10 business days from the delivery to delivery of the order, it will be returned to our facilities, and to the USER / CLIENT you will be reimbursed the amount of items purchased, excluding shipping costs.

If the reason why the delivery could not be made, is the loss of the order, FORTIA will initiate an investigation, which will delay the delivery of the order, circumstance that the administrator will solve with the customer .

5.2. DELIVERY DILIGENCE.

The USER / CUSTOMER , must check the good condition of the order before transport that, on behalf of the administrator of the website, deliver the requested product, indicating on the delivery note any anomaly that could be detected in the order.

If, after reviewing the products, the USER / CUSTOMER detects any incident, such as indications of having been tampered with or any damage caused to the products during the shipment, the latter undertakes to communicate it to the administrator of the website within 24 hours of delivery, via email: info@fortialabs.com , or by phone, 937613434

6. RETURN

6.1. RETURN PROCEDURE

All products purchased on this website may be returned and refunded, provided that the USER / CUSTOMER , communicates to the website administrator his intention to return the product / s purchased / s in the within 15 calendar days, from receipt of the product.

The website administrator will only accept returns that meet the following requirements:

  • The product must be in the same condition in which it was delivered, and must retain its original packaging, labeling, and seals.
  • The shipment must be made using the same box or packaging in which it was received to protect the product.
  • In the event that it cannot be done with the packaging with which it was delivered, the USER / CUSTOMER must return in a protective packaging so that the product arrives at the company of the administrator of the website with the maximum possible guarantees.
  • A copy of the delivery note must be included in the package, where the returned products and the reason for the return are also marked.

If the reason for the return is attributable to the administrator of the website (the product is incorrect or incomplete, it is not what was requested, etc.), the amount of the return will be fully refunded. If the reason is different, the cost of return costs will be borne by the USER / CUSTOMER .

To proceed with a return, the USER / CLIENT must follow the following steps:

  • Inform within 24 hours of delivery and no later than 15 calendar days, indicating the product you want to be returned. The information can be done by phone, 937613434 , or by email; info@fortialabs.com .
  • Return the products by the same system that was delivered, or by a courier company of your choice. The return must be paid by the USER / CLIENT , or personally delivered to our address.
  • Inform the administrator of the website of the return system used, indicating the date of the return.

7. REIMBURSEMENTS TO USER/CLIENTE

The web page administrator will manage the return order under the same system that was used for payment. The application of the refund in the account or card of the USER / CUSTOMER will depend on the card and the issuing entity. The application period will be up to 30 days for credit cards.

8. PRIVACY POLICY

FORTIA , informs of the possibility of exercising the rights of access, rectification, opposition, deletion, limitation, and portability , so that the user can obtain a copy of the personal data that you have provided on the web in order to be able to transmit them to other services, these rights may be exercised by any means that records your submission and receipt to the address: Calle Xarel.lo, 13, Pol. Ind. Clot de Moja , Postal Code: 08734 , Locality: Olèrdola , Province: Barcelona , E-mail: info@fortialabs.com , providing a photocopy of the ID or alternative documentation that proves your identity.

9. SHIPPING PRICE

The shipping price will be marked by the delivery address of the order. The following table details the price of shipments. VAT not included in prices.

ESPAÑA EXCEPT BALEARES, CANARIAS, CEUTA, MELILLA
Order < 25 € 5,95 €
Order >= 25 € FREE €
BALEARES
Order < 35 € 7,95 €
Order >= 35 € FREE €
CANARIAS - CEUTA
Order < 90 € 29,95 €
Order >= 90 € FREE €
PORTUGAL
Order >= 35 € FREE €
Order >= 35 € FREE €
REST OF THE COUNTRIES
CHECK PRICES

TERMS AND CONDITIONS OF USE

Nutrition Chefs, SL , hereinafter the administrator of the website, through its WEBSITE www.fortianutrition.com , makes available to the USER / CLIENT its online store where to buy items of its brand FORTIA .

Due to the content and purpose of the WEBSITE , people who want to purchase the products offered on this website must register in the form of USER / CLIENT , completing the REGISTRATION form. Your data will be incorporated into an automated file, as set forth in RD-Law 5/2018 of July 27, for the adaptation of Spanish Law to European regulations, by article, 13, of the General Data Protection Regulation- EU-2016/679, of the Parliament and Council of Europe, of, April 27, 2016, by Organic Law 3/2018, on the Protection of Personal Data and guarantees of Digital rights.

1. INFORMATION ABOUT THE WEB.

The WEBSITE www.fortianutrition.com , which is the administrator FORTIA , is an online store where you can buy items from your brand, 24 hours a day, every day of the year.

2. SECURITY

FORTIA has the highest security measures commercially available in the sector. In addition, the payment process works on a secure server using the SSL protocol. The secure server establishes a connection so that the information is transmitted encrypted, using 128-bit algorithms that ensure that it is only intelligible and understandable by the computer of the USER / CUSTOMER and that of the WEBSITE In this way, using the SSL protocol guarantees:

  • That the USER / CLIENT , is communicating their data to the server center of the administrator of the website, and not to any other who tries to impersonate it.
  • That between the USER / CUSTOMER , and the server center of the website administrator the data is transmitted encrypted, avoiding its possible reading or manipulation by third parties.

LSSI-CE COMPLIANCE CERTIFICATES AND DATA PROTECTION

FORTIA that owns the WEBSITE www.fortianutrition.com , complies with current Data Protection regulations and with the LSSI-CE .

3. INTELLECTUAL AND INDUSTRIAL PROPERTY

FORTIA has all rights to the content, design and source code of the WEBSITE www.fortianutrition.com ; and, especially, with an enunciative but not limiting nature, about the photographs, images, texts, logos, designs, brands, commercial names and data included in the web.

The USER / CLIENT is warned that these rights are protected by current Spanish and international legislation regarding intellectual and industrial property, RD-Legislative 1/1996, of April 12. < / p>

Likewise, and notwithstanding the foregoing, the content of the WEBSITE is also considered a computer program, and therefore, all Spanish and European Community regulations are also applicable in force in the matter.

It is expressly forbidden the total or partial reproduction of this website, or any of its contents, without the express written permission of the administrator of the website.

Likewise, copying, reproduction, adaptation, modification, distribution, commercialization, public communication and / or any other action, which involves a violation of the current Spanish and / or international regulations regarding intellectual property and / or industrial, as well as the use of the contents of the web if it is not with the prior express written authorization of FORTIA .

The administrator of the website informs that he does not grant an implicit license or authorization on intellectual and / or industrial property rights, or on any other right or property related, directly or indirectly, to the contents included in the WEBSITE www.fortianutrition.com

Only the use of the contents of the web domain is authorized for informational and service purposes, provided that the source is cited or referenced, the user being solely responsible for their misuse.

4. ACCESS AND STAY ON THE WEB

4.1. OUR CONTENTS

The USER / CUSTOMER is fully responsible for their conduct when accessing the information on the WEBSITE , while browsing it, as well as after accessing it. As a result, the USER / CLIENT is solely responsible to the administrator of the website and third parties of:

  • The consequences that may be derived from the use, with illicit purposes or effects contrary to this document, of any content of the WEBSITE , prepared or not by the administrator of the website, published or not under his name officially.
  • As well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or damage the WEBSITE , or its services or prevent normal enjoyment by other users.

The administrator of the website reserves the right to update the contents when it deems appropriate, as well as to eliminate them, limit them or prevent access to them, temporarily or permanently, as well as deny access to the SITE WEB to USERS / CUSTOMERS, who misuse the contents and / or breach any of the terms and conditions that appear in this document.

The administrator of the website informs that he does not guarantee:

  • That access to the WEBSITE , and / or the link websites be uninterrupted or error free.
  • That the content or software to which the USER / CLIENT , access through the web or the link web does not contain any error, computer virus or other elements in the contents that may produce alterations in your system or in electronic documents and files stored in your computer system or cause other damage.

6. OUR RESPONSIBILITY

The administrator of the website will not be responsible in any case for:

  • The use that the USER / CLIENT may make of the materials of the WEBSITE or link websites, whether prohibited or permitted, in violation of the rights of Intellectual and / or industrial property of contents of the WEBSITE , or of third parties.
  • Any damages caused to the USER / CLIENT , due to a normal or abnormal operation of the search tools, the organization or the location of the contents and / or access to the WEBSITE ; and, in general, of the errors or problems that are generated in the development or instrumentation of the technical elements that the WEBSITE provides to the USER / CLIENT .
  • Of the contents of those pages to which the USER / CUSTOMER can access from links included in the WEBSITE , whether authorized or not. >
  • The acts or omissions of third parties, regardless of whether these third parties could be linked to the administrator of the website through contractual means.
  • Errors or delays in accessing the WEBSITE , by the USER / CUSTOMER , when entering their data in the service order form, the slow or impossible reception by the recipients of the order confirmation or any anomaly that may arise when these incidents are due to problems on the Internet, causes of fortuitous event or force majeure and any other unforeseeable contingency outside good faith the administrator of the website.
  • Errors or incidents that may occur in communications, deletion or incomplete transmissions, so that the services of the WEBSITE are not constantly operational.
  • Of the errors or damages produced to the WEBSITE by an inefficient use of the service and in bad faith by the USER / CLIENT .
  • Of the non-operability or problems in the electronic address provided by the USER / CLIENT , to send the confirmation of the service order. In this case, the administrator of the website undertakes to solve the problems that may arise and offer all the necessary support to the USER / CLIENT , to reach a quick and satisfactory solution of the incident.

7. PRIVACY POLICY

The USER / CLIENT undertakes to navigate the WEBSITE and use the content in good faith.

In compliance with the provisions of the Royal Decree-Law-5/2018, for the adaptation of Spanish Law to the regulations of the European Union , for the General Regulation of Protection of Data-EU-2016/679, and the LOPD-3/2018 guarantee of digital rights , we inform you that the completion of any existing form in the WEBSITE , www.fortianutrition.com , or the sending of an email to any of our mailboxes implies the acceptance of this privacy policy, as well as the authorization to the administrator of the website to process the personal data that we receive facilitate, which will be incorporated into the file, owned by the Data Controller and / or administrator of the website.

The data of the USER / CUSTOMER , will be used for sending via email of the online and physical procedures, carried out by the administrator of the website, as well as for the delivery of the shopping.

By simply visiting the WEBSITE , the USER / CUSTOMER does not provide personal information or is obliged to provide it.

The administrator of the website undertakes to keep the maximum reservation and confidentiality of the information provided and to use it only for the indicated purposes.

The administrator of the website presumes that the data has been entered by its owner or by a person authorized by it, as well as being correct and accurate.

These data will be entered into an automated file under the responsibility of the administrator of the FORTIA website, in order to facilitate, expedite and fulfill the commitments established between both parties.

Also, FORTIA informs about the possibility of exercising the rights of:

  • Access , which allows the web user to know what personal data the administrator of this page has and in this case he will answer within 30 days, provided he keeps the data.
  • Rectification , which allows to correct errors, modify data that is inaccurate or incomplete and guarantee the certainty of the information.
  • Opposition that you can request and ensure that you do not carry out the data processing.
  • Deletion that allows inappropriate or excessive data to be deleted.
  • Limitation , by which you can request that the processing of your data be limited when you have exercised your right to rectify your personal data.
  • Portability , so that the user can obtain a copy of the personal data that he has provided on the web in order to transmit them to other services.

These rights may be exercised by any means that records your shipment and its receipt to the address: Xarel.lo, 13, Pol. Ind. Clot de Moja , Postal Code: 08734 , Locality: Olèrdola , Province: Barcelona , Email: info@fortialabs.com , providing a photocopy of the DNI or alternative documentation proving your identity.

As long as you do not tell us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation, and that we have the consent to use them in order to be able to retain the relationship between the parties.

The sending of your data through the form (s) of our website will be subject to the fact that you have read / accepted the CONDITIONS OF USE , by means of a mandatory check-box at the bottom of the form.

In accordance with the provisions of Law 34/2002, on Services of the Information Society and Electronic Commerce in Article 21, we request your consent to be able to make advertising communications that we consider may be of interest to you, by mail electronic or by any other equivalent means of electronic communication, this consent will accept or deny it with a mandatory check box at the bottom of the form.

To modify , update or cancel your personal data on USER / CUSTOMER , write from email from your account to: info@fortialabs.com , with the corresponding subject.

Therefore, the USER / CLIENT is responsible for the accuracy of the data, and the administrator of the website will not be responsible for the inaccuracy of the personal data of the USER / CLIENT .

In accordance with current legislation on data protection, the administrator of the website has adopted the appropriate security levels to the data provided by the USER / CLIENT and, in addition, has installed all the means and measures at your disposal to avoid loss, misuse, alteration, unauthorized access and removal thereof.

8. NULLITY

In the event that any clause of these terms and conditions of use is declared void, the rest of the clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these terms and conditions.

The administrator of the web page may not exercise any of the rights and powers conferred in this document which will not imply in any case the resignation thereof unless expressly acknowledged by the administrator of the web page or prescription of the action that in each case corresponds.

9. MODIFICATION OF TERMS AND CONDITIONS OF USE

The administrator of the website reserves the right to modify, at any time, the presentation and configuration of the WEBSITE , as well as these terms and conditions of use.

Therefore, the administrator of the website recommends the USER / CUSTOMER to carefully read the conditions and terms of use each time they access the WEBSITE . The USER / CLIENT , will always have these terms and conditions of use in a visible place, freely accessible for any queries you want to make.

10. APPLICABLE LAW AND ARBITRATION

These terms and conditions of use are governed by the Spanish legislation applicable in the matter. To resolve any dispute or conflict that arises, the parties submit to the jurisdiction of the courts of the judicial party of Bigues i Riells , the city of origin of the company that owns the WEBSITE , unless the law imposes another jurisdiction.